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Telecare Solutions
InnoTraction has configured solutions to address the specific needs of the emerging Telecare industry. Telecare provides autonomous real-time monitoring of activity and environment. It enables timely response and intervention for emergency events or changes in activity patterns. Telecare monitoring and response does not usually require clinicians to monitor and respond; rather, this role is assumed by caregivers or third-party service providers.
Telecare Insights
Many starting points exist for Telecare programs. InnoTraction has developed a Telecare maturity model that we discuss with clients during strategic planning workshops. The model illustrates the opportunity to leverage technology based on the needs of the target population. Traditionally society has cared for the elderly by monitoring their activities and mental state through some type of personal observation and then offering assistance based on the situation. This was often done in the home in multi-generational settings where a family member was nearby to help. Demographic trends to smaller and more dispersed families leave today’s seniors to cope on their own or rely on the health care system for supports. Technology trends towards more powerful, less expensive, networked devices allow technology to substitute for the monitoring/reasoning and response/intervention traditionally provided by family. Several levels of technology exist or are under development.
Using the InnoTraction Maturity Model (IMM) we guide clients through the pros and cons of various Telecare delivery models. At higher levels, the Telecare system is augmented by machine reasoning and automated intervention. As the Level increases the demands on both professional resources and caregivers may be reduced by substituting technology for human services. Level 1 and 2 are generally reactive solutions (i.e. to a fall) whereas Level 3 and 4 solutions are preventative in nature (i.e. intervening before a fall).
Telecare Innovations
Telecare program design requires the same kind of rigorous planning described in InnoTraction Home TeleHealth Innovation Process (HIP). In addition, considerable effort is required to define the underlying process for Telecare from the point of referral to the response to an event or change in activity. The roles and responsibilities within the underlying process must me clearly defined to create a successful Telecare program.
Referral-to-Response model
The Telecare Referral-to-Response model parallels a typical clinical care process, but is unique in that technology based services are available in the patient’s home rather than at a clinic, hospital or long-term care facility, for the purposes of monitoring, response and re-evaluation. Telecare allows some tasks traditionally performed by clinicians to be performed by technology or by caregivers outside of traditional care settings. A comprehensive understanding of the risks in the target population and the roles and responsibilities within the Telecare Referral-to-Response model form the basis of a Project Charter.
Telecare Impact
The Project Charter approved by key stakeholders guides the Telecare Impact Services. InnoTraction consultants, informed by the Project Charter, team with client stakeholders to implement the Telecare Program using professional project management and change management processes and tools. Our insights about the readiness of Telecare technology allow us to effectively guide clients through the procurement process and into implementation.